Returns Policy

Thank you for shopping with Nomad Rider! We want to ensure that you are completely satisfied with your purchase, and offer the following returns policy for our customers

1. Returns:

We understand that on occasion you may need to return an item. If you are not satisfied with your purchase, you may return it to us within 30 days of receipt for a full refund or exchange. To be eligible for a return, the item(s) must be unused, with all tags intact, in its original packaging and in the same condition as when it was received.

2.  Refunds:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds will be processed within 10 business days.

3.  Exchanges:

If you would like to exchange your item for a different size or product, please contact us within 14 days of the purchase date at nigel@nomadrider.co.uk and we will be happy to assist you.

4.  Shipping:

You will be responsible for paying for the shipping costs associated with returning your item.  Please ship the item(s) back to us using a trackable shipping method. Shipping costs are non-refundable.

5.  Damaged or Faulty Items:

If your item arrives Faulty defective, please contact us immediately at nigel@nomadrider.co.uk so we can arrange for a replacement or refund.

Please note that our returns policy applies only to purchases made on our website, and not to any products purchased from third-party retailers.

Special Discounts

Items returned for refund that contributed towards a special discount, for example multi-buys, free items, the discount will be claimed back where applicable. For example if only one item was returned from a 'buy one get one free' offer the discount would be claimed back.

Thank you for choosing Nomad Rider for your bicycle and motorbike adventure products. If you have any questions or concerns, please don’t hesitate to contact us at nigel@nomadrider.co.uk